Frequently Asked Questions
What should I do if I don’t have socks with me and I’m barefoot?
Colorful non-slip socks are available for purchase in our playroom.
Do I need non-slip socks?
We encourage their use because they make it easier to move around the attractions.
How is additional time charged?
When your purchased time ends, an additional fee is automatically charged for every started 5 minutes:
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Monday–Thursday: 2.30 PLN
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Friday–Sunday and holidays: 2.50 PLN per child
Playtime should be monitored individually. If the fun makes you lose track of time, our helpful staff can check the time used. Time charges are capped at the price of a full-day ticket.
Where can I park my car?
A parking area is located 50 meters from our playroom and is free of charge.
Can I reserve entry for individual children?
Entry for individual customers cannot be reserved. Please arrive and purchase an admission ticket at the bar.
Do parents pay an entry fee?
Entry fees are charged only for children up to 12 years of age.
For what age group is the playroom intended?
The attractions in our playroom are designed for children up to 12 years old.
Where can I leave outerwear and shoes?
There is a toilet next to the bar with lockers that can be locked with a key. Outerwear, shoes, and items that may pose a safety risk should be left there. A refundable deposit of 5 PLN is required for the locker key.
Can I bring my own food?
Due to sanitary regulations, outside food and drinks are not allowed. In the parents’ area there is a bar offering a variety of hot and cold drinks and snacks.
Can a child stay in the playroom alone?
Yes, if the child is independent and the parent signs a declaration allowing the child to stay without supervision.
Can I enter the parents’ area with a stroller?
Yes, provided that the stroller wheels are wiped clean.
What is the minimum number of children for school groups?
The minimum number of participants for a school group is 20 people.
How can I reserve a date for a school group?
Reservations are made by phone. During the call you will receive information about available dates and reservation details.
Do guardians also need to remove their shoes in the playroom?
Yes. Guardians stay in the clean zone, so they must remove their shoes and wear socks.
Can parents reserve a table?
We do not offer table reservations.
Can we bring a cake fountain or candles for a birthday party?
Yes, but for safety reasons these items may only be handled by playroom staff.
Can we bring our own cake?
A birthday cake is the only type of outside food allowed in our playroom.
What is the minimum number of participants for a birthday party?
The minimum number of children for a birthday party is 7. If fewer children attend, the fee for seven children still applies.
Until when can the number of birthday party participants be changed?
Any changes regarding the number of children must be reported the day before the event.
How can I reserve a birthday party?
To make a preliminary reservation, please contact us by phone. The reservation is valid for 3 business days. During this time, the deposit must be paid.
How can I pay the deposit?
The deposit is 100 PLN. It can be paid in cash, by card, or by bank transfer to the following account:
35 1600 1462 1825 4200 6000 0001
In the transfer title, please include the date of the birthday party and the name of the guardian.
Contact & Map
Adress
Piłsudskiego 28,
57-400 Nowa Ruda
tel. 786 200 074
Opening hours
Monday 12:00–20:00
Tuesday 12:00–20:00
Wednesday 12:00–20:00
Thursday 12:00–20:00
Friday 12:00–20:00
Saturday 10:00–20:00
Sunday 10:00–20:00