What Does the Privacy Policy Cover?

We understand that your personal data and the way it is used matter to you. That is why we want to assure you that Bajkolandia Playroom handles your data with due care. This Privacy Policy explains what personal data we collect, why we collect it, and how we use it.

Legal Regulations Regarding Privacy

In order to provide services in line with our business profile, Bajkolandia Playroom processes your personal data for various purposes, always in accordance with applicable law. The personal data you provide is processed in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation – GDPR).

We obtain your personal data during the process leading to the conclusion of a contract and during the performance of services, provided that you have given your consent.

Below you will find the specific purposes of data processing along with their legal bases.

For What Purposes and on What Legal Grounds Is My Data Processed?

1. Service quotation, booking, and performance of services (including other agreements related to our business activity)

We may process the following personal data:

• Full name

• Phone number

• Email address

• Company details and VAT number (if an invoice is issued to a business entity)

• Date of visit

Legal basis: Article 6(1)(b) GDPR – processing necessary for the performance of a contract or to take steps prior to entering into a contract.

Children’s data such as first name and age (without exact date of birth) are collected exclusively from parents or legal guardians for proper service preparation.

Before leaving a child unattended at Bajkolandia Playroom, a parent or legal guardian signs a consent form providing:

• Full name

• Child’s name

• Phone number

• Date of visit

• Signature

2. Handling complaints

We process the following data:

• Full name

• Address (street, house/apartment number, postal code, city)

• Phone number

• Email address

• Bank account number (if a refund is issued)

Legal basis: Article 6(1)(b) GDPR.

3. Issuing invoices and fulfilling tax law obligations (e.g., storing accounting records for 5 years)

We process:

• Full name

• Company name

• Residential or registered address

• VAT number

• Email address

• Date of visit

Legal basis: Article 6(1)(c) GDPR – processing necessary to comply with a legal obligation.

4. Customer satisfaction surveys, service improvement and modification

We process:

• Full name

• Customer comments or suggestions

• Date of visit

Legal basis: Article 6(1)(f) GDPR – legitimate interest of the Data Controller (improving services based on customer feedback).

5. Ensuring safety, preventing fraud

We process:

• Facial image captured via video monitoring

• Full name

• Email address

• Phone number

Legal basis: Article 6(1)(f) GDPR – legitimate interest (ensuring safety of staff and guests).

CCTV recordings are deleted no later than 7 days from the date of recording.

6. Establishing, pursuing, or defending legal claims

We process:

• Full name or company name

• Residential address (if provided for invoice purposes)

• PESEL or VAT number (if provided)

• Email address

• Date of visit

Legal basis: Article 6(1)(f) GDPR – legitimate interest in handling potential claims.

Who Is the Data Controller?

Bajkolandia Playroom
ul. Piłsudskiego 27
57-400 Nowa Ruda
VAT No.: 885-156-80-58

Is Providing My Data Mandatory?

Providing data is voluntary. However, failure to provide data necessary for service performance or responding to inquiries and complaints may prevent Bajkolandia Playroom from delivering the requested service or functionality.

How Long Is My Data Stored?

We do not process personal data indefinitely. Data is stored only as long as necessary to achieve the intended purpose.

For example, when booking a birthday party, we store data to perform the contract and afterward for the period required to handle complaints or claims (no longer than the statutory limitation period).

Data from the parental consent form is stored for a maximum of two weeks.

In certain cases, legal provisions (e.g., tax law) require longer storage periods.

Where Is My Data Processed?

We do not transfer your data to third countries except in connection with social media platforms such as Facebook, Instagram, and Google due to the nature of their operations.

Who Has Access to My Data?

Data may be entrusted, where necessary, to entities involved in service delivery, such as:

• Accounting offices

• Law firms

• Insurance companies

Additionally, data may be disclosed to authorized state authorities if required by law.

Your Rights

You have the right to:

• Access your personal data

• Rectify your data

• Erase your data

• Restrict processing

• Object to processing

• Be forgotten (where permitted by law)

• Receive a copy of your data

• Data portability

These rights are not absolute. In certain legally justified cases, we may refuse a request after careful analysis.

You may exercise your rights by contacting:
Bajkolandia Playroom
ul. Piłsudskiego 28
57-400 Nowa Ruda

Right to Lodge a Complaint

If you believe your personal data is processed unlawfully, you have the right to file a complaint with the President of the Personal Data Protection Office (Poland).

Final Provisions

In matters not regulated by this Privacy Policy, applicable data protection laws apply.

Bajkolandia Playroom reserves the right to amend this Privacy Policy. Services provided before any amendment are governed by the version in force at the time of booking.

Changes will be published at:
www.bajkolandia.nowaruda.pl

at least 14 calendar days before they enter into force.

This Privacy Policy has been effective since 25 May 2018.